The discussion to either repair the carpet or replace the  carpet is one that I often have.  I want the best for my clients and truthfully I will recommend changing the carpet if that is the best decision.

It’s easy to get into the mentality that the more money you throw at a problem, the more likely you will get the desired result.  So sometimes a client will choose to spend quite a bit more money on changing the carpet with the intentions of just ending the problem.  Which is fine, that is their right.

But a recent happening gave me pause.  Two years ago, I was called to a property where the owners had expanded their family and had bought a bigger home.  They had decided to rent out their first home, but needed to get the carpet in order before they could rent it out.  So I was called to give an estimate and admittedly it was not an easy repair, so the quote reflected this fact.  (what a nice way to say it was an expensive repair, haha)  The client considered their options and decided on spending about five times more money and replacing the carpet.  I don’t blame anyone for this decision, when you fall out love with a carpet, you can really be frustrated.

So I was onto my next project not giving this much thought.

But fast forward two years….

The new carpet unfortunately had developed rippling issues.  I do not wish this frustration on my worst enemy.  I too was of the mindset, if you change the carpet the problem automatically goes away.  But unfortunately this is the new reality. Even new carpets have problems and as the saying goes, sometimes the devil you know is better than the devil you don’t.

So two years later, we had to repair the new carpet anyways.

Now I am not making the claim, that every new carpet is going to have troubles.   (Although I have heard clients inform me that they were told they would have to get the carpet re-stretched in the future.)  But it is definitely something a person has to take into account when making the best decision for their situation.

I want every person to make the best decision.   One thing I know for sure,  if you need your carpet fixed or repaired, we’re here to help.

From time to time, there are moments that restore your faith in humanity.

No matter the industry, there will likely be times when you have to make use of the warranty, and when you do encounter a problem you hope that the company will stand behind their product. It it is not a surprise that rippling carpet is a reality in the industry. If you buy an expensive carpet or a value deal, there is the possibility that you may have issues. Now I have been to homes where there is an obvious manufacturing flaw and even after documenting the issue, some manufacturers find some loophole to void the warranty. (ie. requiring a professional carpet cleaning receipt every 18 months after installation)

So after seeing this happen a number of times, it had somewhat jaded me to carpet manufacturers. But recently I have had the pleasure of seeing one manufacturer stand behind their product with pride. That company is Kraus Floors. What a pleasure to deal with! The home owners were ecstatic that even when they had an issue needing resolution, that Kraus Floors took care of them.

I use to say that all manufacturers were pretty much the same. I don’t say that any more. If you are looking to buy new carpets for your home I highly recommend Kraus carpets. They are a company with integrity.